Tag Archives: customer value

From MVP to MVD: The Minimum Valuable Difference

Why startups should focus on meaning, not just minimalism


In today’s startup world, speed to market is everything. Entrepreneurs are taught to ship fast, break things, test quickly, and get feedback. Enter the Minimum Viable Product (MVP)—a core concept from lean startup methodology that encourages launching the simplest version of a product to validate assumptions.

The MVP is practical. It’s efficient. But here’s the problem:

🚨 Too many MVPs forget about value.

They prove an idea can technically work, but say little about whether it actually matters to the user.

That’s why I believe it’s time for a shift in thinking—from MVP to MVD: the Minimum Valuable Difference.


What is the MVD?

The Minimum Valuable Difference is the smallest possible change, feature, or action you can introduce that delivers real, meaningful value to your target customer.

It answers questions like:

  • What pain am I truly relieving?
  • What task am I genuinely simplifying?
  • What desire am I directly fulfilling?

It’s not about what’s viable for you—it’s about what’s valuable to them.


MVP vs. MVD: What’s the Difference?

MVPMVD
Tests feasibilityCreates meaningful impact
Focuses on minimum productFocuses on minimum transformation
Often prioritises speedPrioritises significance
Asks “Can we build this?”Asks “Should we build this?”
Measures engagementMeasures improvement or outcomes

Why MVD Matters More Than Ever

In a saturated digital world, users are overwhelmed by options. The market is flooded with viable products—but few of them make a real difference.

🧠 A basic to-do list app? Been there.
🧠 Another newsletter tool? Yawn.
🧠 A photo filter that changes eye colour? Cool… for 5 seconds.

What people remember—and keep using—are the tools and services that improve their lives in noticeable ways.


Real-World Examples of MVD Thinking

1. Calendly

Their MVD? Eliminating the pain of back-and-forth emails for scheduling. That single, clear difference made users immediately say, “This is better.”

2. Slack

Slack didn’t launch with a full suite of integrations and channels. Its initial MVD was centralised team messaging that actually reduced internal email. That alone got teams hooked.

3. Duolingo

Rather than launch with hundreds of languages, Duolingo focused on one: Spanish. Its MVD was making language learning fun, gamified, and mobile-friendly—solving a problem that textbook apps didn’t.


How to Build with MVD in Mind

  1. Find the Critical Friction Point
    What’s the single most frustrating or inefficient part of your user’s day? Start there.
  2. Go Deep, Not Wide
    Don’t try to solve every problem. Focus on one, and do it better than anyone else.
  3. Prototype for Value, Not Just Function
    Ask: “Does this improve someone’s situation in a tangible way?” If not, keep refining.
  4. Measure Real Outcomes
    Instead of tracking clicks or installs, look at retention, referrals, or behaviour change.

What the Research Says

Academic literature is increasingly supporting a value-first mindset in entrepreneurial design.

“Entrepreneurial success lies not in the novelty of an idea, but in the significance of the solution.”
Fisher, 2012, Journal of Business Venturing

And in the world of effectual entrepreneurship, co-creating value with early users—not just validating an MVP—is seen as the more sustainable approach.


Final Thoughts: What Are You Really Offering?

It’s easy to launch something. It’s harder to launch something that matters.

So the next time you’re planning a product, prototype, or pitch—ask yourself:

  • Will this make someone’s life measurably better?
  • If it disappeared tomorrow, would anyone miss it?
  • Am I building for validation, or for value?

Because in the end, traction doesn’t come from being viable
It comes from being valuable.

Case Study: Calendly – From Simple Scheduling to a Minimum Valuable Difference


Overview: A Tool to End Email Ping-Pong

Calendly, founded by Tope Awotona in 2013, didn’t enter the world with an elaborate suite of scheduling features. Its early product was stripped down—yet laser-focused. What it did do, it did exceptionally well: eliminated the back-and-forth of scheduling meetings.

Rather than testing if users would click a scheduling link (MVP logic), Calendly focused on delivering an immediate, meaningful outcome—saving users time and frustration. This wasn’t just a minimal product—it was a minimum valuable difference.


The Problem

Scheduling meetings is a universal pain point. Most professionals were stuck in endless email threads:

  • “Are you free Tuesday at 3pm?”
  • “No, how about Wednesday?”
  • “That doesn’t work for me, maybe next week?”

This inefficient dance cost time and often resulted in dropped opportunities. Tools like Outlook and Google Calendar helped manage time, but not coordinate it between people.


The Insight

Tope Awotona’s insight wasn’t technical—it was human. He asked:

“What’s the smallest thing I could build that would truly remove this pain?”

The answer?
A link that lets others pick from your available time slots.

Not a calendar app.
Not a meeting manager.
Not an all-in-one productivity suite.

Just a solution to the one thing that hurts the most: scheduling friction.


Execution as MVD: The First Version of Calendly

Calendly’s early product had:

  • Integration with your existing calendar (Google, Outlook)
  • A link with your available times
  • Automatic timezone detection
  • Confirmation emails

That’s it.

But these features, though minimal, delivered maximum difference. Users who tried it once saw the value immediately: no more email ping-pong. It felt like magic.


Customer Response and Growth

Calendly didn’t need fancy marketing. The product spread virally:

  • Sales teams shared it with clients
  • Recruiters shared it with candidates
  • Coaches and consultants added it to their email signature

“The true power of Calendly was in its shareability—it solved a problem so simply that people naturally wanted to pass it along.”
TechCrunch, 2021


Key Metrics That Reflect MVD Success

  • Over 20 million users by 2022
  • Used by 90% of Fortune 500 companies
  • $3 billion+ valuation (without raising early VC money)

More telling than the numbers, however, was the retention. Users didn’t just try Calendly—they stuck with it. Why? Because it had created a daily improvement in their lives.


Lessons for Entrepreneurs

  1. Focus on the Problem, Not the Product
    Calendly didn’t ask: “How do we build a scheduling app?”
    It asked: “How do we eliminate scheduling pain?”
  2. Make a Small But Clear Difference
    Instead of bloated features, aim for impact. What’s the one thing your user will thank you for?
  3. Deliver Emotional Relief
    The best products don’t just save time—they remove frustration. Calendly’s early adopters felt the difference immediately.

Creating Value-Driven Startups: Moving Beyond the MVP Hype

Why lean isn’t enough—and how value creation builds businesses that last


In today’s startup culture, the Minimum Viable Product (MVP) has become something of a holy grail. Popularized by Eric Ries in The Lean Startup, the MVP is described as the simplest version of a product that can be released to test hypotheses and gain customer feedback. It’s fast, frugal, and focused.

And yet, as someone who has worked with hundreds of startups and advised entrepreneurship programmes across sectors, I’m starting to ask:
Have we gone too far with the MVP mindset?

Too many founders are stuck shipping half-baked products, mistaking viability for value. They aim to “fail fast”—but often end up failing shallow.

It’s time to move beyond MVP hype and refocus on something more enduring: creating real value.


The MVP Trap: Fast But Fragile

Don’t get me wrong—lean thinking has its place. It prevents founders from building in a vacuum and encourages rapid iteration. But over time, the MVP approach has been reduced to “launch anything quick and dirty” without a deeper reflection on long-term customer value.

As academic research begins to show, this oversimplification has real consequences.

“Lean startup methods can result in premature scaling if the learning process focuses on superficial feedback rather than deep value creation.”
Blank & Dorf (2012), The Startup Owner’s Manual

In other words, just because something is “viable” doesn’t mean it’s meaningful. Without understanding the core value you’re delivering—and to whom—there’s a risk of building a product that works but doesn’t matter.


Value Creation: The Real Driver of Lasting Businesses

In contrast, value-driven startups focus on solving real problems for real people in ways that are desirable, feasible, and sustainable. This isn’t just about functionality—it’s about impact.

As strategy scholar Michael Porter argues:

“Competitive advantage is created and sustained when firms deliver greater value to customers or create comparable value at lower cost.”
Porter (1985), Competitive Advantage

Value creation means understanding:

  • What your customer truly cares about
  • How your solution improves their life
  • Why your offer is better than alternatives

This leads to stickier products, stronger word-of-mouth, and deeper emotional engagement—all of which support long-term growth.


Examples of Value-Driven Startups That Went Beyond MVP

1. Canva

In my recent blog on Canva’s early days, we saw how co-founder Melanie Perkins identified a deep pain point: the complexity of design software for non-designers. Rather than simply launch a basic design tool, Canva focused on ease, speed, and beauty from day one.
They delivered value—not just a viable product.

2. Notion

Notion didn’t release its first product until years after development. Why? Because it wasn’t just about launching an MVP—it was about creating a tool that people loved using every day. Their focus on elegance, simplicity, and modularity led to high retention and viral growth.

3. Duolingo

Instead of launching a barebones app to test assumptions, Duolingo obsessed over learning outcomes. They made language learning fun, gamified, and research-backed—leading to real user value and a product that has scaled globally with strong loyalty.


Academic Perspectives on Value-First Innovation

Value creation is increasingly seen as the central pillar of innovation in entrepreneurship literature. Sarasvathy’s concept of effectuation—a theory on how expert entrepreneurs operate—places strong emphasis on leveraging existing means to co-create value with stakeholders, rather than just validating hypotheses.

“Entrepreneurs start with who they are, what they know, and whom they know… and interact with others to co-create opportunities.”
Sarasvathy (2001), Effectual Reasoning in Entrepreneurial Decision Making

Likewise, Osterwalder’s Value Proposition Canvas has emerged as a tool that shifts attention from the MVP to customer gains and pains, helping entrepreneurs design products that are deeply aligned with user needs.


From MVP to MVD: The Minimum Valuable Difference

What if, instead of focusing on the Minimum Viable Product, we focused on the Minimum Valuable Difference?

What is the smallest thing you can offer that makes a real difference in someone’s life or work? That’s where true traction starts.

Value-driven startups don’t just ask, Can we build this?
They ask:
Should we build this? And will it truly help someone?


Final Thoughts: Redefining Startup Success

MVPs can get you started—but only value creation keeps you going.

In a world where users are drowning in “viable” but soulless products, it’s the businesses that focus on deep, relevant, and transformational value that will stand the test of time.

If you’re a founder, ask yourself:

  • What is the real outcome I’m enabling for my customer?
  • Am I focused on features, or on transformation?
  • Would anyone care if my product disappeared tomorrow?

Only when the answer is “yes”—because of the value you create—should you launch.


Want to build a value-driven business from day one?
Join our upcoming session on “From Ideas to Impact” at Albion Business School, where we’ll explore the tools and mindsets to make your startup matter.