Dr David Bozward

Category: Blog

  • The merits of the entrepreneurial mindset and 7 ways you can use it

    The entrepreneurial mindset is a way of thinking that emphasizes creativity, innovation, risk-taking, and a willingness to learn and adapt. It is a valuable mindset that can be applied not only to starting and running a business, but also to many aspects of life. In this blog post, we will explore the merits of the entrepreneurial mindset and provide seven ways you can use it to achieve your goals.

    Merits of the Entrepreneurial Mindset

    1. Creativity: Entrepreneurs are known for their ability to generate new and innovative ideas. The entrepreneurial mindset encourages a willingness to challenge the status quo and think outside the box, which can lead to new and exciting opportunities.
    2. Innovation: Entrepreneurs are also known for their ability to take an idea and turn it into a successful product or service. The entrepreneurial mindset encourages a focus on finding solutions to problems and creating value for customers, which can lead to new and innovative products and services.
    3. Risk-Taking: Starting and running a business involves taking risks, and entrepreneurs are often willing to take calculated risks in pursuit of their goals. The entrepreneurial mindset encourages a willingness to take risks and learn from failure, which can lead to valuable insights and growth opportunities.
    4. Adaptability: In today’s fast-paced and ever-changing world, adaptability is a valuable skill. Entrepreneurs are often required to pivot and adapt to changing circumstances, and the entrepreneurial mindset encourages a willingness to embrace change and adapt to new situations.
    5. Resilience: Starting and running a business can be challenging, and entrepreneurs often face setbacks and obstacles along the way. The entrepreneurial mindset encourages a focus on persistence and resilience, which can help entrepreneurs overcome challenges and achieve their goals.
    6. Learning: Entrepreneurs are constantly learning and growing, and the entrepreneurial mindset encourages a focus on continuous learning and personal development. This can lead to new skills, insights, and perspectives that can be applied to both personal and professional goals.
    7. Initiative: Entrepreneurs are often self-starters who take initiative and pursue their goals with passion and determination. The entrepreneurial mindset encourages a focus on taking action and making things happen, which can lead to new opportunities and achievements.

    Seven Ways to Use the Entrepreneurial Mindset

    1. Starting a Business: One of the most obvious ways to use the entrepreneurial mindset is to start a business. If you have a great idea for a product or service, the entrepreneurial mindset can help you turn that idea into a successful business.
    2. Pursuing a Passion: The entrepreneurial mindset can also be applied to pursuing a personal passion or hobby. If you have a passion for something, such as writing, music, or art, the entrepreneurial mindset can help you turn that passion into a successful career or side hustle.
    3. Advancing Your Career: The entrepreneurial mindset can also be applied to advancing your career. By taking an entrepreneurial approach to your work, you can identify new opportunities and take initiative to create value for your organization.
    4. Problem-Solving: The entrepreneurial mindset can be applied to problem-solving in any area of life. By focusing on finding solutions and taking action, you can overcome challenges and achieve your goals.
    5. Networking: Entrepreneurs are often skilled at networking and building relationships, and the entrepreneurial mindset can be applied to building a strong personal and professional network. By taking an entrepreneurial approach to networking, you can identify new opportunities and build valuable connections.
    6. Personal Development: The entrepreneurial mindset can also be applied to personal development. By focusing on continuous learning and growth, you can develop new skills, gain new perspectives, and achieve your personal goals.
    7. Making a Difference: Finally, the entrepreneurial mindset can be applied to making a difference in the world. By focusing on creating value for others and solving important problems, you can make a positive impact on the world around you.

    In conclusion, an entrepreneurial mindset can be a valuable asset in many aspects of life. Whether you’re looking to start a business or simply improve your personal life, an entrepreneurial mindset can help you identify opportunities, solve problems, take calculated risks, embrace failure, focus on action, continuously learn, and build networks. By adopting an entrepreneurial mindset, you can develop the skills and mindset necessary to achieve success in whatever you choose to do.

  • 20 Business ideas and the resources needed from AI

    1. Online tutoring service: website, computer, internet connection, teaching experience
    2. Virtual event planning: computer, internet connection, event planning software, organizational skills
    3. Social media management: computer, internet connection, social media knowledge, creativity
    4. Home cleaning service: cleaning supplies, transportation, cleaning experience
    5. Personal chef service: cooking supplies, transportation, cooking experience
    6. Virtual bookkeeping service: computer, internet connection, accounting software, bookkeeping experience
    7. Graphic design service: computer, graphic design software, creativity
    8. Lawn care service: lawn equipment, transportation, lawn care experience
    9. Mobile car detailing service: car detailing supplies, transportation, detailing experience
    10. Pet grooming service: grooming supplies, transportation, pet grooming experience
    11. Bicycle rental service: bicycles, rental space, liability insurance
    12. Personal shopping service: transportation, fashion knowledge, communication skills
    13. Online clothing boutique: website, clothing inventory, shipping supplies
    14. Virtual fitness coaching: computer, internet connection, fitness knowledge, coaching experience
    15. Mobile car washing service: car washing supplies, transportation, washing experience
    16. Digital marketing agency: computer, internet connection, marketing knowledge, creativity
    17. Mobile app development: computer, software development knowledge, creativity
    18. Travel planning service: travel knowledge, communication skills, organizational skills
    19. Home renovation service: construction tools and equipment, transportation, construction experience
    20. Virtual interior design service: computer, internet connection, interior design software, creativity
  • The evolution of Entrepreneurship Education Research

    The evolution of Entrepreneurship Education Research

    Entrepreneurship education is a rapidly evolving field, with new research emerging on a almost monthly basis. Here are some current trends in entrepreneurship education research, in 2023:

    1. Experiential learning: One trend that is gaining traction in entrepreneurship education research is the emphasis on experiential learning. Experiential learning includes activities such as business plan competitions, internships, and incubator programs that allow students to gain real-world experience and apply classroom learning to practical situations. Several studies have shown that experiential learning can improve students’ entrepreneurial skills, attitudes, and intentions.
    2. Interdisciplinary approaches: Entrepreneurship education research is also becoming more interdisciplinary. Many researchers are incorporating concepts and methods from fields such as engineering, design, and social sciences into their studies of entrepreneurship. This approach emphasizes the importance of creativity, innovation, and collaboration in entrepreneurship.
    3. Social and environmental entrepreneurship: There is a growing interest in social and environmental entrepreneurship, which emphasizes the creation of businesses that address social and environmental challenges. This approach is gaining traction as more individuals seek to make a positive impact in their communities and the world. Several studies have shown that social and environmental entrepreneurship education can improve students’ awareness of social and environmental issues and their ability to address these issues through entrepreneurship.
    4. Digital and technology-based entrepreneurship: Another trend in entrepreneurship education research is the growing interest in digital and technology-based entrepreneurship. The rise of digital technologies and e-commerce has led to a surge in the development of online businesses, mobile apps, and other technology-driven ventures. Many entrepreneurship education programs are incorporating courses and activities that focus on digital and technology-based entrepreneurship.
    5. Global entrepreneurship: Entrepreneurship education research is becoming more globally focused, with an emphasis on the development of businesses that can operate in international markets. This includes exposure to different cultures, business practices, and legal and regulatory environments. Several studies have shown that international exposure can improve students’ entrepreneurial skills and their ability to operate in diverse contexts.
    6. Entrepreneurial ecosystems: A growing area of entrepreneurship education research is the study of entrepreneurial ecosystems. Entrepreneurial ecosystems refer to the social, economic, and institutional factors that support entrepreneurship in a particular region or industry. Understanding these ecosystems is important for developing effective entrepreneurship education programs and policies.
    7. Entrepreneurial mindset: Many entrepreneurship education researchers are also focusing on the development of the entrepreneurial mindset. The entrepreneurial mindset is characterized by a set of attitudes, beliefs, and behaviors that are conducive to entrepreneurial success. Several studies have shown that entrepreneurship education can help develop the entrepreneurial mindset, which can in turn improve students’ ability to identify and pursue entrepreneurial opportunities.
    8. Impact of entrepreneurship education: Finally, there is a growing body of research on the impact of entrepreneurship education, with groups such as https://impactresearch.group/. This research aims to understand the long-term effects of entrepreneurship education on students’ entrepreneurial behavior, career paths, and economic outcomes. Several studies have shown that entrepreneurship education can have a positive impact on these outcomes, although the precise nature of this impact can vary depending on the specific context and type of entrepreneurship education program.

    In summary, entrepreneurship education research is a diverse and rapidly evolving field, with many different trends and areas of focus. From experiential learning to social and environmental entrepreneurship, digital and technology-based entrepreneurship to global entrepreneurship, and from entrepreneurial ecosystems to the entrepreneurial mindset, there are many different topics and issues that researchers are exploring in their studies of entrepreneurship education. Ultimately, this research is important for developing effective entrepreneurship education programs and policies, and for understanding the role of entrepreneurship in driving economic growth and social change.

  • The process of discovering an idea and making it an opportunity

    The process of discovering an idea and making it an opportunity

    I have had many business ideas over the years and the vast majority of them I have not acted upon, for various reasons. Sometimes it’s time, money or the fact I don’t have the core skills or resources to make this work. In this blog we are exploring this cognitive process which everyone undertakes to investigate the opportunity. The aim is to support you in using this best practice when discovering a business opportunity.

    The process of discovering a business idea is a varied and complex one and may occur over several years or during a split second. However, we can summarise some of the key mechanisms which occur during this mental process. An idea is just that and needs to be added to and then validated to make an opportunity.

    The nascent entrepreneur enters the process with three sets of characteristics which can be split into Sociological factors, Demographic factors and Psychological factors. The Demographic factors are Age, Gender, Education level, Marital Status, Occupation, Population Growth, and Migration. These Sociological factors are Religion, Family, Network, Income & Wealth , Transport, Social Mobility, and Household Composition. The Psychological factors are Need for achievement, Need for autonomy, Internal Locus of control, Risk-taking propensity, Entrepreneurial Self Efficacy, Creative & innovative, and Motivational.

    These characteristics form the basis from which the nascent entrepreneur sees, finds and more importantly validates the business idea and the potential opportunity. This prior knowledge and competency in entrepreneurship sets the nascent entrepreneurs on the path. The trigger for this to occur varies, from long term intention to a point in time when either the need or the opportunity presents itself. The entrepreneur will bring forth a range of capitals which will be used to resource the venture these we term the Startup Entrepreneur Capitals. These can be brought down to Financial, Intellectual, Experiential (Human), Social, Cultural, Spiritual, and Material. These set what resources could be used in the first instances to start the business. After the business is started you can find new resources.

    Once the basis for the idea is found, the next stage is to analyse if it is exploitable? On a cognitive level, the nascent entrepreneur needs to understand the probability of success based on the personal investment available of resources to facilitate enough time to get the venture to profit. Then we need to understand will the venture be profitable enough to compensate for their opportunity costs.

    Once the nascent entrepreneur has validated an opportunity for them, they then need to scope it to understand the trajectory of the business and the potential scale. The required scale of a business is dependent on the industry and market and the ability of the team to manage it.

    The business then requires to be designed by the nascent entrepreneur. However, with no or little experience in designing a business, they need to connect the opportunity with their vision, the businesses mission and set the strategy and objectives to meet.

    Once they have thought this out they can start modelling the business, through tools like the business model canvas and potentially developing a business plan.

  • England needs Enterprise and Entrepreneurship Education

    England needs Enterprise and Entrepreneurship Education

    There is a diversity of approaches to enterprise and entrepreneurship education (EEE) across the United Kingdom. Three of the four nations: Wales, Scotland and Northern Ireland have all developed and implemented strategies encouraging enterprise and entrepreneurship education, England remains unique for its failure to develop a specific policy for education at all levels.

    In a recent 2022 report by the APPG Entrepreneurship (here), they reported that “England remains one of the few places in Europe that
    has yet to develop a specific entrepreneurship education strategy for schools    “.

    My own research (here) has shown that enterprise and entrepreneurship education in Wales is paying off with direct relationships between these interventions and economic development. Wales has implemented a strategy since the early 2000s with the ‘Youth Enterprise Strategy’ (YES) and covers 5–25 year-olds. The stated objective of the strategy was to “develop and nurture self-sufficient, entrepreneurial young people in all communities across Wales, who will contribute positively to economic and social success.”

    This investigation showed, for the first time, that it is possible to draw linkages between the outputs generated by some of the EEE activity in universities and key regional development indicators. Across the regions we found that EEE activity in HEIs appears to have a direct impact on business creation and GDP, the latter point echoing more general trends observed by Schubert and Kroll (2014) and Pastor et al. (2018). Furthermore, we were able to use several different indicators to infer a relationship between the nature and/or quality of provision and
    graduate start-up activity. That said, we also found numerous trends which we could not fully explain through the data, all of which need further research attention.

    This is not new. Entrepreneurship has been shown to be a driver of economic development and a powerful source of economic growth and job creation and that productive entrepreneurship is crucial in terms of economic welfare (van Stel, Carree, & Thurik, 2005; Acs, Audretsch, Braunerhjelm, & Carlsson, 2012; Naudé, 2013).

    However what is important is that Koryak et al. (2015) suggests that there exists a deficiency within a substantial proportion of UKs SME in relation to entrepreneurship skills. This is therefore constraining business growth, international trade and product innovation.

    Enterprise and entrepreneurship education is not just for those who want to start a new business, it’s for enabling the next generation to be more flexible. In a world where Covid, MonkeyPox and Polio are all reported to be in London, Brexit, international supply chains are rapidly changing, inflation, recession and we again have a war in Europe….I think the resilience which enterprising and entrepreneurial skills provided is now core to supporting this next generation to cope on a daily basis.

    The action need is that Enterprise and Entrepreneurship should be part of the core curriculum for all students from 4 to 24 years old and it should be clear what resources will and should be made available.

  • Exploring the business model trends for agri-food

    Exploring the business model trends for agri-food

    The food we eat is one of the most important aspects of our lives, besides clear water to drink. 

    In 2020, there are an increasing number of trents which we see in the agrifood market place which are coming together and making us rethink the consumption model for meat and more importantly the entire diet humans consume on the planet. Let’s highlight a few.

    The science behind the types of food we need is changing as we see the standard “post second world war” diet increasingly puts populations into obesity and early death. The understanding of macro and micro nutrients and what a balanced diet is has led to less meat consumption and also the rise of veganism throughout the western world(veganuary). The amount of information (some mis-information) available on good food diets (also sustainable consumption) is rising which allows people to research their own, create personal plans and develop better understandings, leading to a more diverse range of food consumption patterns.

    The welfare of animals requirements is growing as consumers demand better, which is driving up costs, the use of antibiotics and larger farms to maintain profitability. Biosecurity is an issue as Swine Flu, Bird Flu, SARs and Covid-19 all shown this global issue is not going away, so further research and understanding to mandate our food security is needed. The processing of meat is a major issue and the WHO has declared processed and cooked meats a carcinogen. 

    The relationship between land, its value, productivity and product type is reducing as technology allows these connections to be removed. The cost of labour is increasing, costs of health and safety in the (farm) workplace and the continued mechanisation, automation and ultimately robotization/AI replacement is increasing at a faster and faster pace.

    The percentage cost of food per household has over the last 50 years gone down, so consumers are increasingly looking for provenance of their food and understanding the benefits of finding diverse and local sources, through Veg and Meat Box schemes and buying directly. These short supply chains have proved more resilient and sustainable and technologies such as BlockChain, E-payments and direct messaging have proven themselves.

    The cost of carbon used in the production of food has come into public sectiny. Many countries require and industries have to account for the complete lifecycle of their products. Therefore within the agri-food sector this would then bring in creation, processing, transport, packaging and waste disposal which would currently make it unsustainable.

    The western world subsidises food through (In the UK its currently £3.4bn a year through CAP, which is around £56 per person per year which no other industry sector gets (pre Covid-19)) based on a post second world war model. This is based on the amount of land and food groups, which is a broken link to production already highlighted.

    The connection between farms and the environment is currently being explored as the next subside system(post-Brexit). The rural environment has been created by our farming methods and food requirements. These food requirements have changed and are changing fast so will result in changes to the rural landscape. The public’s perception and requirement of the rural landscape is under researched (are they happy with greenhouses the size of a small town or forests surrounding all villages. The options to decrease the environmental impact of the populations activities and their acceptance public debate.

    These trends are making the very business model of food development and consumption change very quickly and it’s important we discuss them as a community.

  • Business models and why they are important

    Business Modelling
    One of the critical parts of starting a business is the stage right after coming up with the idea, ideation. This next stage, which I call “Modelling” within the business startup process is the most critical. 
    The first part of it is about self reflection and understanding who we are and what we want this from venture. As most startup have limited resources, the nascent entrepreneur needs to look into their strengths and understand how these can be used for advantage and also design a business which does not allow their weakness to dominate the outcome of the venture.


    This is normally done by thinking about the available money, people and time, in relationship with the desired outcomes or strategy of the venture. This we thing about as a business model. 
    The definition of a business model is: 


    A business model is a recipe of how a venture creates, delivers, and captures value from a customer. 


    The right business model reduces the risks associated to a manageable level which enables the nascent entrepreneurs to make the business fly.


    The format for the business model must reflect its role in the strategic planning process. A business model is a tool that serves a specific purpose within this startup planning process.  


    The traditional Business Model Canvas one created by Alexander Osterwalder and referred to as the Business Model Canvas is not enough to develop the nascent entrepreneurs business model and therefore I have developed the Startup Business Model Canvas.
    The role of the canvas is one of facilitating input, understanding of cause/effect linkage, and commitment to the ultimate strategic choices and the best way to implement this is through a visual model. 

  • Selecting your Startup cloud services

    Selecting your Startup cloud services

    When selecting a service to support your foundation of a startup, then it has to be cloud based.

    Some call it Software as a Service (SAAS) which normally means the software runs on the internet and stores the files on the internet. This way you don’t lose them. Sometimes its called cloud because its running in the cloud, i.e. somewhere on the internet. 
    The common element to all these is that then mostly start using a freemium business model, meaning it starts off free and then you start paying once you hit a certain usage or time limit. This is ideal for a startup as it you business grows then normally there is some cash in the business to pay this later on.
    The best thing about cloud is its easy to install and you alway have the latest software, service and availability.
    The next question is what services do you need?

    Cloud Storage

    Storage Its doesn’t matter what business you have, you will end up making some files. These could be letters, spreadsheets or marketing material, but need keeping so you can use them and share them as required.
    The current pack leaders are:

    * Google Drive: 15GB free.

    * Box: 10GB free.

    * OneDrive: 5GB free (1TB for students)

    * iCloud: 5GB free.

    * Dropbox: 2GB free, plus up to 16GB extra.


    I have used all of these and don’t have a preference, but the important factors are

    • Being able to use on any device from anywhere
    • Automatically loads and syncs 

    Email

    Its the communication mode of choice for business as it provides a scalable and traceable form which works asynchronous, so that you don’t have to response within seconds. Again start with one free service and then scale-up as required.


    * Gmail, the default free email service from Google

    * Outlook, from Microsoft

    * AOL

    * Zoho

    * Mail.com

    Messaging

    Once you have a team, then messaging is the most important service.  These vary and the one you select will be based on the type of business and the needs of the team. I have selected seven here to think about:
    * Slack for a chat powered workplace

    * Twist for threaded conversation-centric chat

    * Microsoft Teams for discussions about documents and meetings

    * Google Hangouts Chat for following up on conversations

    * Flock for making decisions in chat

    Project Planning

    While messaging can do so much, at some point you will need to get everyone on a plan with goals and KPIs to ensure we are all moving in the same direction at the same speed. 


    * Basecamp. …

    * Monday.com. …

    * Wrike. …

    * Asana. …

    * Podio. …

    * Project Insight. …

    Accounting Solutions

    Best accounting software for startups

    1. Sighted. Sighted provides a free online invoicing software, with added expense tracking designed for startups and freelancers. …

    2. FreeAgent. FreeAgent is an accounting app that offers standout invoicing and expense tracking for small businesses. …

    3. LessAccounting. …

    4. KashFlow. …

    5. QuickBooks Online. …

    6. Sage One Accounting.

  • What is ideation, the business idea generation process?

    What is ideation, the business idea generation process?

     Ideation is the systematic process of generating design ideas, developing idea variations, and identifying good ideas that point to promising venture creation.

    Every business idea has to start somewhere

    The Ideation process lies at the centre of the business startup process where entrepreneurs invest time in design thinking and connecting data sources to opportunities for innovation.Startup Ideation is about generating, developing, and evaluating ideas for launching innovative and viable new ventures.

    The intention of Startup Ideation is to provide entrepreneurs with the chance to identify possible opportunities for their entrepreneurial pursuit. There are two types of entrepreneurs – those that have a myriad of business ideas but can’t pick one to run with and those that are aspiring entrepreneurs that are bright and enthusiastic but can’t come up with an idea. Startup Ideation will help aspiring entrepreneurs with idea generation.The ideation process can be split into four phases:

    Ideation is a process

    Ideation is the systematic process of generating design ideas, developing idea variations, and identifying good ideas that point to promising venture creation. The Ideation process lies at the centre of the business startup process where entrepreneurs invest time in design thinking and connecting data sources to opportunities for innovation.Startup Ideation is about generating, developing, and evaluating ideas for launching innovative and viable new ventures.

    The intention of Startup Ideation is to provide entrepreneurs with the chance to identify possible opportunities for their entrepreneurial pursuit. There are two types of entrepreneurs – those that have a myriad of business ideas but can’t pick one to run with and those that are aspiring entrepreneurs that are bright and enthusiastic but can’t come up with an idea. Startup Ideation will help aspiring entrepreneurs with idea generation.The ideation process can be split into four phases:

    Four Step Process for Ideation

    1. Opportunity Recognition
      1. Clarify the problem: What do we know? What don’t we know? What information is needed to help solve the problem? 
      2. Define the problem: What are our needs? 
      3. Force field analysis: Use this tool to help make decisions. 
      4. Problem Statement: Can we develop one sentence which defines the problem? 
      5. Adjacent Solutions: Who else have solve this problem or a problem like this? What other systems that attempt to solve our problem or inspire us with their design or functionality?
    2. Idea Generation: 
    3. Idea Selection and Evaluation: Picking the best ideas starts much before the beginning of the ideation process. It is essential that you fix the criteria by which the ideas are to be assessed, who would be responsible for evaluating the ideas, and how the top ideas would be given to the concerned internal teams for further assessment or execution. A proper selection process begins with the use of tags or labels to arrange the ideas into meaningful clusters.
    4. Idea Communication: The success of implementation is dependent on an organization’s ability to choose the top ideas and take action based on them. It also depends on the organization having appropriate workflows in place so that the right groups take part at the appropriate time in the three steps of the ideation process.
  • 8 factors which control productivity

    8 factors which control productivity

    The productivity of a business is controlled by a number of factors and as entrepreneurs we need to understand these factors to ensure we have sustainable businesses. So what do we mean by productivity?

    Productivity is very simply defined as the ratio between output and input. Therefore increasing productivity means greater efficiency in producing output of goods and services from labour, capital, materials and any other necessary inputs.

    It’s more important metric than just measuring this ratio, as it provides a benchmark by which you can measure nations, regions, industries and and most importantly for us entrepreneurs, businesses. Businesses which have higher productivity are more sustainable and therefore employees have safer jobs, paying more taxes and enable stable economic structures surrounding these businesses.

    So when I review the literature on productivity I have found a number of factors which control productivity, we can put these down to eight controlling factors, In alphabetical order:

    1. Finance
    2. Industry & Market
    3. International Trade
    4. Management
    5. People
    6. Place
    7. Processes
    8. Technology

    Finance

    The financial capital structure of a business dictates the productivity of the business.  Managers are instructed to maximize shareholders benefits and if this requires short-term (annual) rewards then this may not beneficial for the longer term productivity aims. Hill, C. W., & Snell, S. A. (1989) found that businesses with one or more of the following; a diversification strategy, R&D expenditure, capital intensity and stock concentration were all important financial factors in a business productivity.  At a national level Guariglia, A., & Santos-Paulino, A. U. (2008) found that national GDP per capita and national investment generally exert a positive and significant effect on business productivity.

    Industry & Market

    The level of productivity is related to the industry as some industries are highly automated whilst others are still manual handmade.  It’s also dictated by the market, some customers require personalised service while others want fully online and automated. One example is holidays, some people want book online without ever talking to a person from that company whilst others require a home visit and discussion of every aspect of the holiday.

    The OECD provides a detailed list of productivity data sets whilst the UK provides this, and many other countries do the same.

    International Trade

    Trade increases productivity. Badinger, H., & Breuss, F. (2008) found an increase in the export ratio of a manufacturing business by one percentage point increases productivity by 0.6 percent on average. To be able to export your products or services a business should be of a comparable price and quality and therefore productivity. Export focused businesses have therefore higher productivity Guariglia, A., & Santos-Paulino, A. U. (2008).

    Management

    A number of these factors requires good management and leadership. However, a considerable amount of research has consistently found that use of effective human resource management practices enhances firm performance. Specifically, extensive recruitment, selection, and training procedures; formal information sharing, attitude assessment, job design, grievance procedures, and labour-management participation programs; and performance appraisal, promotion, and incentive compensation systems that recognize and reward employee merit have all been widely linked with valued firm-level outcomes. Huselid, M. A. (1995) and others have argued that the use of these practices will result in greater business performance, independent of the industry and business size.

    People

    Bakker (2014) demonstrated that to ensure a knowledge worker is optimally productive and happy, it is important that he or she can attain personal objectives and that facilities and services fit with personal needs. Bailey (1993) noted that the contribution of even a highly skilled and motivated workforce will be limited if jobs are structured, or programmed, in such a way that employees, who presumably know their work better than anyone else, do not have the opportunity to use their skillset. Most academic frameworks present variables including buildings and facilities, work processes, organisational characteristics, personal characteristics and the external context may have an impact on labour productivity (Clements-Croome, 2000; Van der Voordt, 2003; Batenburg and Van der Voordt, 2008; Mawson, 2002; Haynes, 2007).

    Place

    Especially within the service industry, location is one of the most important factors. The best coffee in the world may be served in Seattle but living in Cirencester doesn’t allow me to get my daily fix from there. However, the competitive environment in these two places will be different and therefore I would guess the productivity of a coffee shop in Seattle will have to be higher than that in Cirencester. (Due to taxes, real estate costs, staffing, ..etc)

    We should also take into consideration business clusters, which also draws in the people and process factors. Business which form clusters will end up employing the same staff over time and therefore develop similar processes. Clusters are concentrations of highly specialized skills and knowledge, institutions, rivals, related businesses, and sophisticated customers in a particular nation or region. Proximity in geographic, cultural, and institutional terms allows special access, special relationships, better information, powerful incentives, and other advantages in productivity and productivity growth that are difficult to tap from a distance. As a result, in a cluster, the whole is greater than the sum of the parts.

    Each location has a unique set of taxes, international trade arrangements and laws which dictate the level of productivity. Some industries are protected by law and therefore can operate with lower or higher productivity.

    Processes

    The first set of innovation around productivity was designing processes to improve productivity by simplifying the task, for example Ford’s production line and McDonald’s restaurant. Process engineering focuses on the design, operation, control, optimization and intensification of processes. In a knowledge economy this is typically information and data through electronic means. Data like money is not worth anything if it is not used or traded, also like money needs to be kept secure and have some form of traceability.

    Technology

    In traditional manufacturing (Think car manufacturing) the first stage of increasing productivity was designing the processes so that a person could do a smaller task faster, then using a machine to semi-automate the task and finally reducing the role of the person down to supervision and maintenance.  

    The computer has increased the productivity of many increases, most notable the Banking which now allow us access to our money from our phones, no longer having to go to a branch. Service industry productivity is increasing faster than manufacturing over the last twenty years.

    For the knowledge and service economy this requires typically a computer to have knowledge and provide service. So if we are booking a flight, then the computer needs to have been programmed with a process to book one or more flights and a complete list of flights and there availability. The problem arises when you say I want to fly anywhere on friday night. So in these industries AI will provide the increased productivity that robots have provided in the car manufacturing industry.